Terms and Conditions
Kate Please Limited is a UK registered company (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on kateplease.com (‘our site’)
Kate Please Ltd is registered in England and Wales under 12472099 and our registered office is 22 Eastgate, Hallaton, Leicestershire, England.
These Terms and Conditions, also known as Terms of Use (‘Terms’) regulate the relationship between Kate Please Limited and the Buyer and/or User of the website (‘You’ or ‘Your’). In accessing www.kateplease.com you accept to be bound by these Terms of Use. It is therefore recommended that you read these Terms of Use carefully. We reserve the right to make amendments to the Terms of Use of the website from time to time and at our discretion. You are advised to return to view the Terms of Use on a regular basis and if in the event that you disagree with any terms then you must cease using the site immediately.
Any amendments made to these Terms of Use after an order has been placed and confirmed by us will not affect that order with the exception of any amendments required to make by law. The contract is governed by and construed and enforced in accordance with the law of England and Wales.
In these Terms of Use, the following words have the following meanings: ‘Site or Website’ means www.kateplease.com. ‘User’ means all visitors to the Site. ‘Buyer’ means the User who has placed an order in accordance with the section headed ‘Orders’. ‘Order’ means an order placed on the site by the buyer.
This order is an offer to enter into a contract with us. ‘Contract’ means the contract for sale of goods concluded between us and the buyer, concluded when an email is sent by us stating that the Goods have been dispatched. ‘Goods’ means the items offered for sale and sold by us on the website. ‘Order Dispatch Confirmation’ refers to the email sent by us to you accepting your offer to purchase the goods, and confirming that the goods have been dispatched. ‘Eligible’ means a person over 18 years of age. ‘Intellectual Property’ means any patent, copyright, registered design, unregistered design, trade mark, or other industrial or intellectual property right in respect of the goods or otherwise and owned or used by Kate Please Ltd in connection with its business or the Site. ‘Working Day’ means Monday to Friday, excluding bank holidays in England & Wales. These Terms of Use and any policies referred to in these Terms of Use do not affect the statutory rights of users.
P R I C E S
Prices are displayed in GBP and may be modified from time to time and without notice. However, such changes will not apply to goods in respect of which the buyer has received an order confirmation. Prices displayed do not include the cost of delivery to the buyer and any relevant import duties and tax. The buyer is referred to our Delivery section for more information. We endeavour to ensure that all pricing information on the site is accurate. However, if prices displayed on the site are incorrect, we shall not be obliged to sell the goods at the incorrect price. If we discover an error in the price of the goods you have ordered we will inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
P R O M O T I O N C O D E S
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
O R D E R S
You agree that an order is engaging in a contract with us as listed within these terms. All orders are subject to our acceptance and availability. Items that are placed in your shopping bag are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order. We may choose not to accept your order at our discretion for any reason without liability to you. Examples of occasions when we may not accept your order are: That we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms of Use.
If prolonged inactivity causes your connection to the site to fail, your selection of goods may be lost and you may be required to re-enter your selection. We cannot be held responsible if the selected goods subsequently increase in price or are no longer available to order. Items in your shopping bag are not reserved and may be purchased by other users.
Once you have made your selection and placed an order, you will receive an email acknowledging that we have received the order with the details of the order and order number. This first email is not an acceptance of the order. Acceptance of your order and conclusion of your contract of sale takes place when your order has been dispatched and we have sent you an email confirming this. This second email is known as the Order Dispatch Confirmation.
P A Y M E N T S
When placing an order for the first time or opening an account on the website, you will be required to provide us with; Your full name, email address, postal address, telephone number and date of birth (‘Information’). You warrant that the information is true, accurate, current and complete in all respects, that you are the person identified by the information and that you are eligible to buy from the site. You agree to notify us as soon as reasonably possible of any changes to the Information by updating your account details on the site. We may also change registration requirements from time to time. You accept full responsibility for ensuring that the account password provided is unique and kept strictly confidential, and agree to notify us immediately if you suspect any breach of security or unauthorised use of your account. Without prejudice to other rights and remedies that we may seek to rely upon under these Terms of Use, we reserve the right to suspend your access to the Site if we reasonably believe that such action is necessary for safeguarding the site. Payment can be made by Visa, MasterCard, Visa Debit, Electron, Maestro and any other methods which may be clearly advertised on the site from time to time.
Payment will be debited and cleared from your account upon completion of the order process on the Website. When entering payment details, you confirm that the credit / debit card that is being used is yours or you have been specifically authorised by the owner of the credit / debit card to use it and that the billing address and name correspond accordingly to the information supplied. All credit / debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We are not responsible for any amounts charged by Payment Card issuers in connection with the processing of payment. If Your Payment Card is denominated in a different currency to the price displayed on the Site, the final price may be charged in the currency of the Payment Card. In this case, the final price is calculated by the Payment Card issuer and we shall not be responsible for any resulting costs incurred by You. Payment for Goods is taken by us once the Contract has been concluded. The contract is concluded when you receive an email stating that the goods have been dispatched, also referred to as the Order Dispatch Confirmation. We take care to ensure payments are safe and secure by using online payment gateway Stripe and using Secure Socket Layer (SSL) technology. We agree to take reasonable care to ensure that information relating to orders and payment is kept secure. However, You shall not hold us responsible for any loss suffered as a result of a third party gaining unauthorised access to data where this is beyond our reasonable control.
Users are referred to the ‘Privacy Policy’ section for more information.
D E L I V E R Y I N S U R A N C E A N D D E L I V E R Y
When your order is dispatched, we will send you the Order Dispatch Confirmation email which will include your tracking number. We aim to dispatch all orders for goods within 48 hours of receiving an order for UK delivery. However, this is for indication purposes only and we will clearly indicate on our website if there are unforeseen circumstances when this is not possible. We expect that you (or the recipient if you have specified that the goods are a gift) will receive the goods within the relevant estimated delivery time from the goods being dispatched. However, this is for indication purposes only, and we are not responsible for delays caused by elements beyond our reasonable control, including but not limited to delays caused by carriers or customs.
You are responsible for ensuring that the delivery address provided is correct and complete. We shall not be liable for unsuccessful delivery attempts resulting in not having been provided accurate or complete information. We are unable to redirect packages once an order has been processed.
We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them or at that delivery address is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way. If you make an order for multiple goods (‘multiple’ meaning more than one), we shall endeavour to deliver the order in one instalment, unless you have requested otherwise. However, we shall be entitled to deliver the goods in more than one instalment if reasonably necessary, in which case each delivery shall be viewed as a separate contract. Where you have expressly requested that an order be delivered in more than one instalment, the applicable delivery charges shall be applied for each separate delivery.
C O S T S, D E S T I N A T I O N S A N D T I M E S
We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. The below shows an indication of the costs and timings for our delivery service:
Our Standard UK Delivery is 3-5 working days, Express is 1-2 days (orders need to be placed before 12 midday) Costs are dependent on the weight or dimensions of your order. Details of which can be found at checkout. This information is for indicative purposes only and can at periods be subject to change. We do not process orders or dispatch deliveries on Saturdays & Sundays or on bank or public holidays.
Free UK mainland shipping on Orders over £50
Free Shipping is based on the final total being over £50 after any discounts are applied
R E T U R N S, R E F U N D S A N D C A N C E L L A T I O N P O L I C Y
When you place an order with us on www.kateplease.uk you are welcome to return or cancel the order as specified below.
An item should be returned within 14 days of its delivery date, unused and still in its protective packaging. Returns that are damaged, soiled, missing any elements of the product order or missing the original paperwork may not be accepted and may be sent back to you and/or a refund or cancellation refused. Please note we are unable to offer returns or exchanges on personalised items. Refunds will be credited to your original method of payment. Original delivery charges will not be refunded unless goods are faulty. If your return was purchased in a currency different to your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process a refund as soon as possible. To return your order please include the returns portion of your delivery note showing the order number and enclose it with the items you wish to return. Select your own method of delivery service and retain proof of sending as recommended.
We recommend that you insure the return or cancelled Goods as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send and will not issue a refund or accept a cancellation for goods lost in transit back to us.
If you are based in the EU you also have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional charges) regulations 2013 (ICACRs). You have the right to cancel your order with us providing you give us written notice as detailed below.
R I G H T T O C A N C E L U N D E R I C A C R s
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you acquire physical possession of the last of the goods ordered. To meet this deadline, it requires the sending of goods back to Kate Please Ltd within said 14-day period. To avoid dispute on any products received by us after the 14-day period, we advise retaining proof of sending.
To exercise your right to cancel you must inform us by email hello@kateplease.com For orders cancelled under the ICACRs we will issue you with a full refund including delivery charges to the value of standard delivery. You must take reasonable care of the goods while in your possession as you will be liable for damage to them until we receive them at the warehouse. Kate Please Ltd will process your cancellation refund within 14 days of receipt of the products to the specified warehouse address below. We will make reimbursement using the same means of payment as you used for the initial transaction. If the goods were purchased in a currency different to your local currency, cancellations will be paid in the same currency. Due to fluctuations in currency rates the amount reimbursed may be slightly higher or lower than the price originally paid. We strongly advise you to check the goods thoroughly upon delivery before disposing of packaging. Returned cancelled goods that are damaged, missing any elements of the product order or missing the original paperwork may not be accepted and may be sent back to you and / or a cancellation refused.
R E T U R N S A N D C A N C E L L A T I O N S A D D R E S S
Kate Please Ltd, 22 Eastgate, Hallaton, Leicestershire LE16 8UB
FA U L T Y I T E M S
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. When items that have been deemed faulty and the same item is not available, a full refund will be offered. We endeavour to display as accurately as possible the goods on the site. Computer monitors vary, we cannot guarantee that your monitor will display the colours, textures and designs of the Goods with complete accuracy and Goods delivered to you may differ in appearance in minor respects.
I N T E L L E C T U A L P R O P E R T Y R I G H T S
We are the proprietor of Kate Please Ltd trade name. In using the site, you agree that all copyrights, brand names, product names, titles, text, graphics, designs, logos, button icons, images, data compilations and software used in the site and all content shall remain vested in Kate Please Ltd.
Your use of the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content of the site (as described in the Content section below), including all HTML and other code contained in this site. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the content only as expressly authorized by Kate Please Ltd
Subject to the terms herein, we grant you a revocable and non-exclusive licence to access and make acceptable use of the site. The following does not constitute acceptable use: a) Use the site in such a way that it may prejudice or damage our reputation. b) Use the site for commercial or business purposes. c) Modification, disassembly, transfer, sale, distribution, publication, reproduction or licensing of any content, software, products, or services contained within the d) Attempt to gain unauthorised access to the site or its systems. e.) Unauthorised linking of any part of the site to any other sites. f) Unauthorised use that is likely to damage, impair, disable or impose an unreasonable burden on the site.
We reserve the right to suspend your access to the site if we suspect that you are making unauthorised use of your account or of the site.
Any reproduction or redistribution of the below listed Content is prohibited and may result in civil and criminal penalties.
C O N T E N T
In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site.
Kate Please Ltd tries to ensure that the information on this site is accurate and complete however we do not promise that our site is error-free. We do not promise that the functional aspects of the site will be error free or that this site or the server that makes it available are free of viruses or other harmful components. We recommend that you ensure you have up to date virus checking software installed. Opinions expressed on Kate Please Ltd social networks are the personal opinions of the authors and do not reflect the views of Kate Please Ltd. By posting, authors agree to be solely responsible for the content of all information they contribute. Authors also grant to Kate Please Ltd a right to use any content they provide for our own purposes including republication in any form or media. However, will endeavour to contact you to gain your express permission to use your words and or images. Comments may be moderated but we do not commit to check all content and will not be liable for third party posts. If you have a complaint about any posts please email hello@kateplease.com We reserve the right not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libellous, incite hatred or violence, or improperly uses the medium for promoting and advertising businesses.
L I A B I L I T Y
Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of our products. Nothing in these terms and conditions shall affect the statutory rights of any consumer Orders
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order products from us or otherwise use the Site.
These T&Cs are subject exclusively to English law. We will try to solve any disagreements quickly and efficiently. Any court proceedings must take place in England or Wales.